Falcon Hill is a 550 acre private development located inside the gates of Hill Air Force Base. Current tenants include Lockheed Martin, McDonnell Douglas, and Northrop Grummond and as such, Falcon Hill is truly a Class-A office park. With such high level clientele and frequent visitors like U.S. Air Force generals and even President Obama, expectations for the quality of landscape maintenance and snow removal are extremely high. Being located within the boundaries of Hill AFB, Falcon Hill has unique security related landscape maintenance requirements such as strict vegetation height limits and requires an unusually robust scope of work to meet them.
Lawn Butler has the organizational infrastructure and systematic processes to seamlessly meet the high expectations of these types of properties. As a top level client, Lawn Butler provides Falcon Hill with both a dedicated account manager available 24/7 and a special operations manager. The account manager handles all customer service interactions regarding the maintenance of the property, including but not limited to contract details, scope of work, billing, scheduling, etc. The special operations manager is responsible for weekly site inspections for quality control, identifying plant health care or irrigation issues, and proactively proposing landscape enhancement opportunities. These managers are in daily contact with one another to ensure nothing is missed in meeting the obligations of the contract as well as any additional requests from the property manager.
The timely removal of snow and ice are of critical importance. With work starting as early as 3:30am and a zero-tolerance policy for slippery conditions, a crew dedicated solely to Falcon Hill is prepared to mobilize at a moment’s notice around the clock. Heavy equipment, salt, and ice melt are staged on-site to eliminate trips to resupply and allow every snow removal technician to remain on the property at all times.
Lawn Butler is proud to be the landscape and snow removal contractor at Falcon Hill. Our portfolio includes several properties of this variety and we pride ourselves on meeting the high expectations of our clients through superior customer service and technical proficiency. These characteristics set us apart from other landscape companies and help us to be the best service provider for the Class-A office niche in our industry.